Innovation

Customer Success is the New Business Imperative

In today’s competitive landscape, companies have realised that success is not measured solely by sales but also by customer satisfaction. This shift in focus has given rise to the concept of Customer Success (CS).

Technological advances transform the pharmaceutical industry

What do a supercomputer and a medical capsule have in common? Far more than one might imagine.

The Key to Differentiation is Automation

Intelligent automation has become a cornerstone for organisations seeking to distinguish themselves from competitors and adapt to the demands of the digital era.

Big Data is the New Star of Sports

In the world of high-performance sports, where every fraction of a second is crucial, data analytics has emerged as the new technological star, transforming the way athletes train, teams compete, and coaches make strategic decisions. How does it achieve this? By processing millions of data points, which are invaluable in sports, and using various metrics to describe game…

The Chemical Industry Transforms

The chemical industry plays a fundamental role as a provider of products and materials essential for a wide range of economic sectors, including manufacturing, agriculture, construction, energy, and medicine, among many others. However, due to its intensive use of fossil fuels such as coal and oil, it is also one of the largest emitters of greenhouse gases and atmospheric…

Innovation has arrived in Agriculture

Technology is making a strong impact on the agricultural sector, driven by two key motivations.

Embracing Industry 4.0

A few years ago, it was unthinkable to imagine factories where machines not only produced goods but, through sensors and advanced systems, collaborated and interconnected with each other without human intervention, thinking and learning to optimise processes, reduce costs, and minimise waste. However, what seemed like science fiction yesterday is now a reality in many…

It's time to embrace Green Hydrogen

The planet faces an increasing threat from climate change and global warming. If current emission reduction policies do not improve, the temperature will rise by at least 3 degrees Celsius during this century. Hope lies in the use of renewable energies, particularly green hydrogen, a key piece in the puzzle of the global energy transition.

The Steel Industry reinvents itself in search of decarbonization

The steel industry is in the midst of a significant transformation as it strives towards decarbonization.

Green Supply Chains for a Sustainable Future

The threat of climate change and global warming is increasingly dire. Recently, United Nations (UN) Secretary-General António Guterres called on the world's most powerful countries to accelerate the elimination of fossil fuel use and reduce carbon emissions. Otherwise, the future of the planet could be at serious risk.

The era of intelligent Customer Experience

In recent years, customer experience (CX) has become a significant aspect within organisations' business strategies. Why? Because it is no longer enough to offer a good product or good service; the primary goal is to achieve full customer loyalty and satisfaction.

Blockchain revolutionises supply chains

Blockchain is generally associated with bitcoin and other cryptocurrencies. However, in recent years, this innovative technology has been making significant progress in the world of logistics and supply chains.

Predictive data analysis in health services

Predictive data analysis is producing profound changes in health management, allowing medical professionals to anticipate the course of diseases or deliver effective treatment responses with increased precision.

Technological challenges facing the automotive industry

The impact that technologies are having on the automotive industry is unprecedented. From energy efficiency to driver safety and comfort, technology has radically changed the way cars are designed, built and used.

Optimize business processes to achieve success

Business processes are fundamental to the efficient operation and competitiveness of organisations. They define how a company operates, from acquiring raw materials to delivering the final product or service to customers. They are the very essence of the business machinery, determining how daily tasks are carried out, how resources are managed, and how the organisation's…