Elemica is a United VARs Solution Partner that creates supply chain apps and add-ons to provide the advanced functionality that United VARs considers important for SAP global rollouts.
Elemica’s technology solutions cover automation of order-to-cash, transport management systems and procurement-to-pay. Below are a few of their recent customer success stories, to inspire you with what’s possible when you automate any supply chain function.
Automating complaints resolution for a plant-based food manufacturer
Elemica successfully completed an automation project for a major plant-based food manufacturer. The organization was finding it hard to effectively resolve complaints and was spending a lot of time processing claim credits. There wasn’t a standard way for its retailers to format their claims, and the team had to manually process claims which were backlogged for many months. This meant the customer couldn’t focus on analyzing and resolving the root causes.
Elemica implemented a solution that automatically captures claims data from emails and resolves missing or incomplete data. The system automates the identification, indexing, coding and substitutions, and the team is now able to add new claim formats without complicating the existing ones.
As a result of the implementation, the plant-based foods manufacturer has successfully eliminated the three-to-six-month backlog of claims and now has time to investigate the causes of complaints. This streamlining of claims administration has also cut the cost of order fulfillment.
Elemica has conversations with thought leaders and news-makers in the supply chain and logistics industry on its Talking Logistics Webcast. In a recent 30-minute episode, Katie Paul, Director of Supply Chain Solutions at Elemica talks about Supply Chain Visibility and Automation.
Improving customer experience for a world-leading sporting goods manufacturer
Fast accurate, cost-effective shipping is essential for manufacturers. Given the significant challenges that global supply chains are facing, it is more important than ever for organizations to optimize their logistics. The global market for Digital Transformation Spending in Logistics estimated at US$52.2 Billion in the year 2022, and is projected to reach a revised size of US$75.5 Billion by 2026.
If a company’s logistics function is mainly manual then costly mistakes, in the form of delays and lost customers, are likely. Digitally transforming logistics makes it more efficient to collaborate with carriers and to plan multi-leg shipments. These are onerous and highly complex tasks when relying on email and voicemail.
One of the world’s leading manufacturers of sporting goods identified a potential risk in its supply chain. The company was concerned that if it couldn’t get hold of any of the mission-critical feedstock chemicals it would severely disrupt operations.
It was involved in complex, international transactions with multiple carriers, and the stakes were high, with 106 shipments per month and $50M in annual revenue.
Elemica automated the shipments and carriers confirmation and improved planning for the manufacturing operation. Its technology has enabled a faster order-to-cash process, through direct invoicing, reduced administration for all the trading partners, and improved customer service.
Elemica collaborated within the customer’s ongoing technology initiative, analyzing and mapping out the key processes, protocols, technologies, triggers, and signals. It is implementing the solution in three phases, covering logistics, payments and ordering.
The manufacturer can digitize, connect, and automate logistics functions across the entirety of its customers’ supply chains, virtually eliminating the risk and financial waste due to those old processes.
Find out what’s possible with greater visibility into logistics operations, and improved communication and collaboration with carriers and other partners. Watch Elemica’s short (less than three minutes) Logistics Overview video.
Helping a manufacturer and distributor get order automation right
Another recent Elemica success story involves a major pan-European manufacturer and distributor of plastic and rubber. The customer was frustrated with its existing processes and was relying on Excel spreadsheets for its daily reporting needs, which was labor-intensive and prone to manual errors.
Elemica automated the entire ordering process and improved procedures to further streamline the fulfilment of orders. It automated order entries and inventory, and provided training services. As a consequence, the customer reduced credit notes by around $200 USD per note and cut the time to confirm orders which meant a better service to the end customer.
The manufacturer now has a firm foundation on which to make further efficiency gains, such as more reductions in manual interventions and enhancements to month-end repricing.
One of the things that is often overlooked in supply chain transformation is the importance of supplier management on the inbound side of logistics. For useful insights into this area, watch Elemica’s The Importance of Supplier Management Webcast, a conversation with David Vannoy who is VP of Sales at ProcessWeaver, now part of Elemica.
Supply chain and logistics are mission-critical. Improvements that bring measurable business value are possible when you work with an experienced technology partner with deep knowledge of these processes across a range of industries.
About United VARs
United VARs is a global alliance of SAP implementation partners and solution providers for the mid-market. With over 70 members in 100 countries, the alliance serves all types of SAP rollouts and integrations across the world. The organization provides businesses with local expertise ‘on the ground’ charged at local rates. All United VARs members work together as one team to provide a more personalized service than other global systems integrators are able to, and one that is better suited to mid-market budgets.
About Elemica
Elemica is the leading Digital Supply Network for Process Manufacturers. Elemica solutions connect to the world’s leading process manufacturers, thousands of their direct material suppliers, logistics service providers and end customers for the products they buy, sell and move with visibility solutions that enable clients to see and anticipate risk.
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